Sign-up
- Open the Sign Up form.
- Enter an e-mail address and a password, or use a social login.
- Fill in the personal details as on the identity document.
- Choose the account currency.
- Deposit €20 or more; the welcome tier or the sport bonus is assigned.
One account is allowed per person, household, address, e-mail, telephone, device and payment method, and a duplicate is closed. A self-excluded player who opens a new account during the exclusion is banned permanently.
Sign-in
The form takes the e-mail address or username and the password, and the session is closed from the account menu on a shared computer. The reset link on the form sends a new password link to the registered e-mail address.
Verification
| Document | Requirement |
|---|---|
| Identity | Copy of passport or driving licence |
| Address | Proof of residence issued within three months |
| Card | Both sides in colour, if used for a deposit |
| Source of funds | On request |
Scroll horizontally to see the full table
Documents are sent to kyc@casperbets.com or uploaded from the account, and the check takes up to 24 hours when nothing is missing. A set sent in the first week is checked while the welcome pack is played.
Problems
- Forgotten password: reset link on the form; spam folder checked.
- Blocked account after failed logins: reopened by the support chat after the identity is confirmed.
- No confirmation e-mail: address checked for a typing error; support resends.
- Duplicate account: closed; the original is used.
Frequently asked questions
Is verification needed to play?
No; it is needed before the first payout.
How long does the check take?
Up to 24 hours with a complete set.
Which documents are accepted?
Passport or driving licence, a proof of address not older than three months and both sides of the card if one was used.
Can two accounts be held?
No; one per person, household, address, device and payment method.
How is a blocked account reopened?
Through the support chat, after the identity has been confirmed.