Channels
| Channel | Hours | Use |
|---|---|---|
| Live chat | 24/7 | Bonus, login, payments |
| support@casperbets.com | 24/7 | Disputes, written record |
| kyc@casperbets.com | 24/7 | Verification documents |
| VIP live chat | 24/7 | Personal manager for VIP levels |
| FAQ | Always | Accounts, passwords, verification, welcome bonus |
Scroll horizontally to see the full table
Faster answers
- Transaction reference and method in the first message.
- Account e-mail at the start of the chat.
- Screenshot of any error.
- One question per message.
- Deposit date and tier for a missing bonus.
E-mail for disputes
A held payout, a removed bonus or a closed account is raised by e-mail, because the thread keeps a dated record on both sides. A short message with the account e-mail, the date, the amount and the question is enough, and a written confirmation is asked for when a chat answer differs from the terms.
FAQ
The FAQ covers blocked and reopened accounts, forgotten passwords, the ban on multiple accounts, the verification steps and their 24-hour timing, and the way the welcome bonus is claimed.
Frequently asked questions
When is the chat open?
Around the clock, every day.
Which languages?
English and German.
Where do documents go?
To kyc@casperbets.com or the upload in the account.
How is a self-exclusion set?
Through support, for six months to five years, confirmed in writing.